Contact us

The quickest way to reach us is by email. Please include your booking reference (it starts EPC- and is in your confirmation email) so we can find your order straight away.

• Email: [Contact email]
• Phone: [Phone number and opening hours]
• Post: [Business address]

We aim to reply within one working day.

About your visit

Once an assessor has accepted your booking they'll phone you to arrange a time. If you need to change the time, call or message them directly on the number they called from. For anything else, including cancelling, contact us as above.

WhatsApp booking updates are sent automatically and replies to them aren't read. Reply STOP to turn them off.

Complaints

If something has gone wrong, email us with your booking reference and we'll respond within [number of working days]. If you're unhappy with the assessment itself, you can also complain to the assessor's accreditation scheme, which is named on your certificate.

Other enquiries

• Letting or estate agent? Open a trade account.
• Accredited Domestic Energy Assessor? Join our network.